Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zowiththeflowco@gmail.com

If the return is due to a defect or error on our part, we will provide a prepaid shipping label. For all other returns (e.g., change of mind), return shipping costs are the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at zowiththeflowco@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. All return claims are processed locally by our Australian management team; please do not attempt to return items directly to the overseas packaging origin.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

"Before a refund or replacement can be issued for a faulty item, we reserve the right to inspect and assess the reported defect. 

To expedite this process, please contact us at zowiththeflowco@gmail.com with:

1. Your order number.
2. A brief description of the issue.
3. Clear, well-lit photographs or a short video clip showing the fault or damage.

In most cases, a digital assessment via photo or video is sufficient to verify the issue and process your remedy immediately. If a physical inspection is required, we will provide you with instructions on how to return the item to our local evaluation address."

"Once your refund has been approved following our assessment process, we will initiate the credit immediately.

• Our Processing Time: We will process your refund in our system within 2 to 3 business days. You will receive an automated email notification as soon as the refund is issued. At the moment
• Bank Processing Time: Please note that depending on your financial institution or payment method (such as Visa, Mastercard, PayPal, or Afterpay), it can take an additional 5 to 10 business days for the funds to clear and officially reflect in your account.

If you have received our refund confirmation email but do not see the funds after 10 business days, we recommend contacting your bank or credit card company first, as processing times can vary."

If more than 15 business days have passed since we’ve approved your return, please contact us at zowiththeflowco@gmail.com

EU Return Policy

Returns: Accept returns 

Return window: 14 days

Starting from: Delivery of the last item on the order 

Extend over weekends and holidays: On

Cancellations- Allow under the order is fulfilled