Shipping policy
Shipping Policy
Thank you for shopping with us! Because our products are custom-made, our shipping process is a bit different from traditional online stores. Please review our policy below to understand how your order is processed, tracked, and delivered.
1. Order Processing & Production Times
- Made to Order: All of our products are printed and manufactured on demand.
- Processing Window: Please allow 2 to 7 business days for printing, quality checks, and packaging.
- Peak Seasons: Production may take slightly longer during holidays or high-demand shopping seasons.
- Order Modifications: Changes or cancellations can only be made within 2 hours of placing your order.
2. Estimated Shipping & Transit Times
Shipping transit times begin after the initial 2 to 7 business day production window.
| Destination | Shipping Method | Estimated Delivery Time |
|---|---|---|
| United States | Special Line / Fast Shipping | 5 to 10 business days |
| United States | Standard Shipping | 7 to 15 business days |
| International | Express Shipping | 3 to 7 business days |
| International | Standard Shipping | 10 to 25 business days |
Please note: Total delivery time = Production Time + Shipping Transit Time.
3. Shipping Rates
- Dynamic Calculations: Shipping fees are calculated dynamically at checkout based on package weight and destination.
- Combined Shipping: If you order multiple different items, they may be produced in different batches and ship separately at no extra cost to you.
4. Tracking Your Order
- Tracking Number: You will receive an automated email notification with a tracking number as soon as your items ship.
- Activation Delay: Please allow 24 to 48 hours for the carrier to update the tracking information online.
5. Customs, Duties, and Taxes
- International Fees: Orders shipped outside of the primary manufacturing hubs may be subject to import taxes, customs duties, and fees.
- Customer Responsibility: All customs fees, duties, and local taxes are the sole responsibility of the recipient. These charges are determined by your local customs office and are the responsibility of the recipient. ZoWithTheFlow has no control over these charges and cannot predict what they may be.
- Customs Delays: We are not responsible for delivery delays caused by destination customs clearance processes.
6. Lost, Misdelivered, or Damaged Packages
- Address Accuracy: We ship strictly to the address provided at checkout. Please double-check your shipping details, as we cannot issue refunds for incorrect addresses.
- Delivered But Missing: If tracking shows "Delivered" but you cannot find your package, check with neighbours, building management, or your local post office before contacting us.
- Damaged in Transit: If your item arrives damaged, please take clear photos of the packaging and product immediately. Contact our support team within 7 days of delivery so we can arrange a replacement.